Returns & Exchanges
At Browns, we want you to be completely satisfied with your luxury purchase, which is why we offer a 14-day return window for all items in their original, unworn condition. Please ensure all designer tags and security seals remain intact to qualify for a full refund or exchange.
Initiate Your Return
Log in to your Browns account and navigate to 'Order History' to select the items you wish to return and receive a Return Authorization number.
Pack Your Items
Place the items securely in their original designer packaging and shipping box to ensure they are protected during transit.
Attach the Label
Affix the pre-paid DHL shipping label provided in your original order to the outside of the package, ensuring no previous tracking labels are visible.
Drop Off or Collection
Schedule a complimentary courier collection through our portal or drop your package off at any authorized DHL service point.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing