Frequently Asked Questions
Everything you need to know about your Browns shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days, while express options are available for delivery within 1-2 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that certain sale items may be final sale.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
Are your products authentic?
Absolutely. Browns works directly with designers and authorized distributors to ensure that every piece we sell is 100% authentic.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Do you offer international shipping?
Yes, Browns ships to over 100 countries worldwide. Shipping costs and delivery timelines vary based on the destination country and local customs regulations.